Champion Tutors – Privacy Policy

Last Updated: May 2025

Champion Tutors Pty Ltd is committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles.

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1. Information We Collect

We may collect the following personal information:

• Full name, phone number, email address
• Student year level, enrolled subjects, and academic details
• Payment and invoicing information
• Information submitted via website forms (e.g. WPForms)
• Browsing data through cookies and analytics tools (see Section 10)

2. How We Collect It

We collect information through:

• Online enrolment forms and website interactions
• Direct communication via phone, SMS, WhatsApp, or email
• Conversations with parents or guardians on behalf of students
• Class attendance and student performance records

3. Why We Collect It

We collect your information to:

• Manage student enrolments and deliver tutoring services
• Communicate class updates, schedules, and learning progress
• Process payments and maintain financial records
• Share educational materials and personalised support
• Send occasional updates or marketing communications (opt-out available)

4. Sensitive Information

We may collect sensitive data such as a student’s academic performance, learning challenges, or behavioural notes. This information is handled with care and only collected with your consent or when required by law

5. Children and Parental Consent

We work with students under the age of 18. All personal data for minors is collected only with the consent of a parent or guardian, who must also accept this Privacy Policy on the student’s behalf.

6. Disclosure of Information

We may share your information with:

• Champion Tutors’ staff and tutors (for service delivery)
• Trusted third-party service providers (e.g. payment processors, email platforms)
• Government authorities or legal entities, where required by law

We do not sell or rent your data to third parties.

7. Data Retention

We retain your information to support long-term learning and re-enrolment. If you wish to have your or your child’s data deleted, please contact us in writing. We will comply unless we are legally required to retain it.

8. Data Security

We take reasonable steps to secure your personal information from misuse and unauthorised access. Sensitive data is handled via secure third-party systems (e.g., Stripe, Zoho). While no system is 100% secure, we regularly review our practices to maintain strong protection.

9. Access and Corrections

You can request access to or correction of your personal information by contacting us in writing. We may require verification of your identity to process the request.

10. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Enhance user experience
• Monitor site traffic and improve functionality

By using our site, you consent to this. You can disable cookies in your browser settings at any time.

11. Limitation of Liability

While we strive to provide consistent service, there may be rare circumstances (e.g., tutor illness, emergencies) when a scheduled class cannot be delivered. In such cases, we will offer a make-up class, credit, or refund at our discretion based on your enrolment plan.

12. Complaints and Enquiries

For questions, concerns, or complaints related to your privacy or data handling, please contact us:

Phone: 0473 798 788
Email: info@championtutors.com.au
Postal Address: 42 Gundaring Turn, Canning Vale, WA 6155